General Support
Questions about your account, profile verification, billing, matching, mobile experience on truck-stop Wi-Fi, or anything else day-to-day.
Response within 24 hours, 7 days a week.
Contact · Trust & Safety
Get in Touch with Trucker Dating Support
Real humans read every email. Whether you have a question about your profile, a Trust & Safety concern, or a press inquiry, you'll find the right channel below - along with the response window we hold ourselves to. No bots, no ticket mazes, no forms that vanish into the void.
Email Channels
How to Reach Our Team
Three inboxes, three teams, three response windows. Pick the one that matches your reason for writing - it gets your message to the right desk faster than a generic catch-all ever could.
Trust & Safety
Report a scam, fake profile, harassment, blackmail attempt, or any account asking for money. Our moderation team treats these as priority queue items.
Response within 4 hours, monitored 24/7.
Press & Partnerships
Media requests, trucking industry partnerships, interview requests with our founders, or data citations for journalism and research.
Response within 48 business hours.
Service Levels
Our Response Commitment
We track every inbox against a published response target. If we miss it, the next message in your thread comes from a team lead with an explanation - not an auto-reply.
24
Hours to first reply for general support
Internal SLA, 2026
4
Hours to first reply for safety reports
24/7 moderation queue
48
Business hours for press and partnerships
Mon-Fri, US business hours
Trust & Safety
Reporting a Scam or Concern
Scams targeting truck drivers usually follow predictable patterns - single-photo profiles, fast declarations of love, refusal of video calls, requests for money or gift cards. Our team treats every report as credible until proven otherwise.
HOW TO REPORT
Send us what you saw - we handle the rest
When you email [email protected], include:
- The username or profile URL involved
- Screenshots of any suspicious messages (no need to crop - we keep them confidential)
- The date and approximate time of the interaction
- Any external contact the profile tried to move to (WhatsApp, Telegram, personal phone)
Our moderation team reviews safety reports around the clock. Confirmed scam accounts are removed within hours, and we cross-reference patterns against new signups to keep them from coming back. For the full list of red flags, read our Safety Tips guide.
Self-Serve
Before You Reach Out, Check the FAQ
Most of the questions we get - verification, pricing, matching, response windows - already have public answers. Skim these two pages first; you'll often get an answer in seconds instead of waiting on an inbox.
Your Privacy Is Protected
Every email you send is handled under our published privacy policy. We never sell support data, never share your address with third parties, and never use what you tell support to train ad targeting.
Verified Profiles
Privacy Protected
Anti-Scam Monitoring
Human Moderation
Secure Messaging